Saturday, 31 December 2011

NEW ITSO UK WEBSITE - Launch Date - 31st December 2011

The new ITSO UK website is online at www.uk.itsolasanta.com

This brand new site has been designed to provide you as ITSO UK members
with all the information you need, plus links to other relevant sites.

User-friendliness was a primary objective, together with making it as easy as
possible to find information or documents being looked for. We hope we have
achieved this.

As well as general information about ITSO and Club La Santa for those
considering joining our association, there is a secure members’ area, accessed
by password. Please note that existing passwords will not work and that new
passwords will now be issued annually with your Member’s Card. The 2012
password is enclosed with this newsletter together with your members card(s).

Detailed, up-to-date information about ITSO Members’ benefits are available
for download, plus the conditions relating to use of your Member’s Card.

There is a page relating news items, including downloadable versions of our
newsletters and also a link to Roger Herbert’s Club La Santa Blog, which keeps you in touch with all that is happening at Club La Santa.

Mini -biographies of your committee members are also available, together with necessary contact details.

Information and documentation about our Annual General Meetings can also be
found, along with detailed minutes of the proceedings.

Other highlights include forms for updating your contact details and for
registering weeks as available for renting out to other ITSO Members. Complete these online and then simply click the “submit“ button to send the form through to the appropriate committee member.

And, of course, the home page still plays the Club La Santa song to you!
Feedback and suggestions for improving the site will be welcomed.

Thursday, 29 December 2011

Club La Santa UK - Sportstours. No more flight bookings, Contact details, Credit Card fee and Flight Details

Kathryn Calderbank in the Timeshare Office in Manchester has confirmed that Sports Tours no longer book flights to CLS for TSO's, because it has become more cost effective for individuals to book via the internet.
Kathryn particularly asks that members provide her with their email address, both for inclusion in Sportstours’ mailing list, which contain details of special offers, and to facilitate the electronic despatch of accommodation and transfer vouchers. Sportstours continues to require an additional payment of £8 per week for payments made by debit or credit card, in order to recoup costs imposed by the card companies.
Kathryn also wishes to remind members of the importance of providing her with full flight details as soon as these had been arranged.

Saturday, 24 December 2011

Club La Santa Personalities - Winter 2011

The Ironman is a huge, famous event in Lanzarote.The third article in this series gives the self reported experiences of several Ironman TSOs who took part this year. The TSOs who took part were: Charlie Baker, Carsten Christiansen, Chris Wild, Andy Robinson, Neill Morgan, Keir Ayling and Eamonn Noonan. Congratulations to them all.


The Bakers have been visiting CLS since 1987. Charlie is now 28,a graduate of the University of Leeds in Business and Communication. A triathlete and also a windsurfer. He is a qualified Windsurf instructor (RYA) and worked as an instructor in Greece and Turkey. Charlie has worked in the e-Advertising industry, and now runs two London pubs and a property company. He did his first mini-triathlon in Club La Santa around 7 years of age. Since then he has done them on the family annual trips to CLS.


Charlie’s buildup to the Ironman involved competing in the UK sprint summer series around London then moving up to Olympic distance. He then decided to try Ironman, competing in a few 70.3 races in the UK and Austria before his first Ironman in France 2009. Then Norway in 2010 in 10 degree fjords, force 7 winds and -2 windchill. He completed his dream Ironman in 2011 in Lanzarote surrounded by friends and family competing and supporting.

Carsten Christiansen has been a TSO at CLS since 1988 with Lena Christiansen. Originally Lena was the enthusiastic Triathlete and drew Carsten in with her enjoyment. In 1993 Carsten became “infected” by the "ironman". He has competed in 15 long distance triathlon and Ironman races, among them twice in the Ironman New Zealand (2003 & 2004). In 2003 he qualified for Ironman Hawaii; then the Ironman Florida (2005, 2007, 2009 and now 2011) He also did the Ironman Arizona 2008. He reports that after events he has said many times “never ever more”! The Christiansens have been long term friends of fellow TSOs Martin and Sally Baker, parents of Charlie. Carsten encouraged Charlie in his teenage years and this mutual interest continued with a twist in 2011. Carsten did Ironman Lanzarote 2010 and wasn’t very happy with his result, so when Charlie signed up for Ironman Lanzarote 2011, he signed up too. “Race day was a very tough day at the office(as we call it) for many of us. It was one of those days with very strong winds.” Carsten’s time of 13 hours 46 minutes was an hour slower than 2010. So he plans to come back and do Ironman Lanzarote again.


Chris Wild is not a ‘typical’ triathlete; a quick look at any race registration, and he sticks out with his long hair and heavy metal t-shirts ! His career as an archaeologist is also rarely associated with sport. He can still remember the moment in 1984 when his parents announced they'd bought a timeshare at CLS. His love of cycling developed through the 1990s, and became 'serious' at the end of 1996, when a timeshare week coincided with the 1st International Bike Week, riding with that year's tour de France winner, Bjarne Riis. Chris' introduction to triathlon was, like Charlie,the 'Mini Tri'. Despite being a bad swimmer, and hating running, he signed up to Club la Santa's first triathlon training camp in 2005, and the pipedream of 'doing an Ironman' was on the way to realisation. Despite its reputation as “ The Toughest Ironman in the World”, there was only ever going to be one place to make a debut, on his 'home' course of Lanzarote, on roads that had become very familiar. His time of 12 hours 17 minutes was massively better than the target of 'just finishing' within the 17 hour time-frame. Chris has been on the start line every year since, improving his time on each occasion, to
a new personal best of 10:39 in 2011. The entry for May 2012 is, of course already in.

Andy Robinson has been a TSO member for three years and is married to Jo who, with children Kate 21 and Michael 18 enjoy the sports at CLS and back in the UK. Andy lives near Box Hill where the Olympic cycle road race will be looping in 2012. Working as a controls analyst for multinational oil company based in London, Andy commutes 17 miles each way daily by bike. His training also includes the 33m swimming pool in the basement and running through Royal Parks at lunchtimes. Andy enters the 50-54 age group.
He is in his 4th year of triathlons which have been mainly sprint and standard distance. His first attempt at the Ironman distance was in UK in 2007 when shortly afterwards he had a heart operation. Since then he has competed for GB at European and World Championships at standard distance. Andy’s second Ironman distance in Lanzarote this year had the following aims: get round in one piece / don’t walk any of the marathon / ENJOY the experience!

Neill Morgan has been visiting Club LaSanta and Lanzarote since1998. Originally enjoying football and running he first heard of the Ironman in the Pool Bar. Initially appalled at the concept, the years rolled on and swimming and cycling were taken up and he tried the mini triathlon. ‘It was just great fun.’ Hooked ! Although not good at hill climbing on the bike he persisted with training at CLS. In 2001 and 2002, the Ironman USA was completed, it was a hilly course, but not as much as Lanzarote, and less windy. In 2004 Neill entered for Lanzarote Ironman but came down with a nasty bout of food poisoning, which affected the absorption of nutrients in the race three weeks later. This resulted in the Doctor withdrawing Neill from the race at the top of Mirador del Rio. To prove he could do an Ironman he did Austria a year later. Then in 2008, Lanzarote again, only to pick up a nasty chest infection resulting in withdrawal from the race the day before. ‘Needless to say I was gutted and beginning to think that the Lanzarote Ironman was not going to happen for me. In 2009 Neill finished Lanzarote Ironman and then redid the event in 2011.

An Ironman distance (3.8 km swim / 180 km bike / 42 km run = 2.4 miles swim / 112 miles bike / 26.2 miles run) may only be called an Ironman when the event is part the Ironman organization www.ironman.com. There are also a wide range of events at Ironman distance that have other names.

Friday, 23 December 2011

Pedestrianisation of Supermarket Service Road!

Vehicles will no longer be able to use the service road running past the supermarket as it will soon have a barrier installed, preventing all vehicles from entering. The pedestrian-only road will improve safety for guests. Deliveries to the supermarket will be on trollies, sack trucks etc.

Thursday, 22 December 2011

New Development - Winter 2011

New Development Takes Shape!

[UPDATED IN PART]
At the AGM Colin Cookman gave more details of the new development at Club La Santa, which has at last begun, after over seven years of planning. Already large diggers are at work at the far end of the complex, with much surface material being removed.Ninety-six 4-Key grade apartments are to be constructed, together with two Olympic size swimming pools, a badminton hall, four squash courts, a leisure pool, and a 300-seat restaurant.
Construction was planned to take 20 months, with completion towards the end of 2013.
A condition of the grant of planning approval had been the renovation of the whole of the existing complex. This too has started, with Towers 1, 50 and 51 completed, and 3 and 52 scheduled to be finished by end November. Surrounding towers would be closed as work progressed on each tower. Four one-bed apartments have been converted into two-bed apartments, by building over the terrace, and a small number of further conversions is anticipated.
Timeshare owners affected will continue to pay the one-bedroom service fee.A great deal of attention was being paid, Colin said, to the new design of the apartments, which were to be stripped out and rebuilt with a special floor covering to improve soundproofing and easeof cleaning. There would be better lighting, more shelf and storage space, excellent quality kitchen fitments, WiFi access and TV connections in Red apartments. Following input from architects and designers, the final specifications were due to be approved by the owners before the ned of the year.

These would clearly be a major improvement over the existing apartments.
It was also a condition of the planning permissions that the renovation work must be completed within 18 months of the completion of the new development, otherwise financial penalties would be imposed. Already Playtime has been totally renovated,as had La Bodega, which has now reopened as a Steak and Sushi restaurant. Broadband speeds on the complex have improved to 20 Mbps, with more improvement anticipated.Colin emphasised that the development plans were focused on creating a single resort, and to avoid any impressions of “new” and “old” sections. Reception and the administration offices were to move to the old pizzeria area with the supermarket relocated to the present Reception area. Sportsbooking would move to the current bikeshed area. A new‘fine cuisine’ restaurant was to be built on the old sewerage plant area, overlooking the lagoon; the whole square would be rebuilt,necessitating the closure of the entire area at some stage. The present Olympic pool would be converted into a 25 metre pool,and a 20 metre pool with flexible floor,facilitating a 5 metre depth for diving, and shallow access for children and disabled people.Club La Santa are planning the work to cause as little disruption as possible. Additional Green Team members have been taken on
in order to maintain the level of service, and we have been promised sight of the Renovation Timetable, although this is not yet to hand.

Pool Bar / Bar Piscina - New menu UPDATE

In response to customer feedback, the Pool Bar has this week made some adjustments to the new menu, including some price reductions. More information when we have it.

Wednesday, 21 December 2011

Representatives on ITSO UK Committee as at November 2011

In accordance with ITSOs constitution, one-third of the committee retires by
rotation each year.
At the 2011 AGM Rod Duke, Alison Howat and Bon Moore accordingly retired, and offered themselves for re-election. There were no other nominations, and all three were unanimously re-elected. A call was made by the chair at the AGM for any member interested in joining the committee to please approach her. In consequence two new members have been co-opted.
Our long standing excellent Chair, Veronica Carter, and Secretary, Colin
Cookman, plan to stand down from the committee once STRAP2 is completed.
Members will be pleased to learn that a succession plan has been drawn up,
details of which will be published in due course.

The members of the Committee (in alphabetical order) and their current roles
are:

Kaylee Bonja
NEW MEMBER FOLDERS:RENTALS;WEBSITE LIASION

Veronica Carter
CHAIR UK committee and
SECRETARY INTERNATIONAL COMMITTEE

Colin Cookman
SECRETARY UK Committee and
CHAIR INTERNATIONAL COMMITTEE

Rod Duke
TREASURER

Linda Gibson
MINUTES SECRETARY UK committee and
CONFERENCE PLANNING

Courtney Gunn
MEMBERSHIP DATABASE Administration

Alison Howat
NEWSLETTER EDITOR

Bon Moore
COMMITTEE MEMBER

John Price
MEMBERSHIP SECRETARY

Tony Bostock and Denis Miles were co-opted to the ITSO UK
committee in November 2011

STRAP 2 - STOP PRESS NEW AGREEMENT NOW SIGNED! FULL DETAILS WILL BE PUBLISHED AS SOON AS POSSIBLE

A New Agreement In Prospect

From UK AGM - Colin Cookman's speech:-

"A key feature of this year’s meeting between the International TimeShare Owners Board and the Management of CLS was the negotiation of a new 10-year agreement to replace the current ‘Statement of Timeshare Owners’ Rights and Privileges’ (STRAP) which expires at the end of December.
In the course of negotiations, the ITSO board had met with Jan Laursen, the new chairman of the board of owners. He had recognised Timeshare owners as “extremely welcome and appreciated guests at Club La Santa and the most obvious ambassadors of the resort." However, many changes have taken place over the past 11 years and the owners are currently embarking on a very major renovation and expansion of the complete resort which will significantly improve the facilities currently enjoyed by TSO's. To achieve these improvements however means that there will have to be some "give and take" between Club La Santa and the arrangement it has with its Timeshare Owners over the next ten years and beyond. This is the subject of the current negotiations for a new STRAP2 Agreement. Whilst we cannot comment on the details at this time,we can reveal that the most important issue - the pegging of any changes in the Service Fee to the Spanish Retail Price Index - has already been agreed.
Rest assured that in these negotiations your ITSO representatives will be doing all they can both to protect and promote the interests of all TSO's at CLS, and particularly the interests of ITSO members."

Roger's Club La Santa Blog - Summary of Last 6 Months' Posts

New Development and Marketing Manager and New Hotel Reservation and CRM System

Steak + Sushi Restaurant

CLS Cinema

La Molina Restaurant to Close Down

Pool Bar / Bar Piscina - New menu UPDATE

Road from Tinajo to Tiagua – Fully Opened 20th December

CLS Rent a Car

CLS Bikes

Body-Bike – Improvements

Accessible Apartments Renovated

CLS on Facebook

Kayak Del Mar

Club La Santa Personalities - Sir Benny

Service Fee 2012

Thursday, 15 December 2011

New CLS web pages for Danish TSOs!

See this link

CLS - New Development and Marketing Manager and New Hotel Reservation and CRM System

From Niels Feerup, CLS Director General:-

Dear all,

It is a pleasure to announce that we have decided to reinforce the organization at Club la Santa in Lanzarote. The 1st of January 2012 Danish marketing specialist Christian Mücke Laursen will join the Lanzarote marketing team heading the department with the title of Development and Marketing Manager.

Christian is an experienced marketer with special knowledge within communication and customer relation management (CRM). The main focus for Christian will be scoping and implementation of the new Club La Santa website in corporation with the sales offices in the UK, Denmark and Germany, to improve our ability to deliver communication that is customized to our clients interests and demands.

Along with the new websites comes integration of hotel reservation system and a new CRM system enabling Club La Santa to build client relations to a higher level. A part of this development is also the onsite relations to Club La Santa activities and commercial units.

Christian will spend January at the sales office in Denmark and move to Club La Santa in the beginning of February together with his wife Charlotte and their two children.

Niels Feerup
Director General

Tuesday, 13 December 2011

Steak + Sushi Restaurant

Latest news from CLS:

Our new Steak and Sushi restaurant offers a full à la carte menu and is the perfect place to enjoy your evening meal while taking in the live entertainment in the square.

Open 7 nights a week from 17.00 to 22.30 hours.

The new minimalist design of the serving area gives a bright and clear look of the fully renovated square. The eating area is modern and very inviting. The new concept of combining Steak and Sushi in the same place is highly successful.

It is therefore recommended to book tables in advance, especially for larger groups.

On the menu card, you will find a choice of starters, with some more classic dishes such as the “Tinajo Melon with Iberian Ham”, also vegetarian plates as the “Grilled selection of fresh vegetables” - Served with a touch of pure palm honey from the island of La Gomera along with an optional exquisite sauce of avocado and natural yogurt.

For those who prefer Steak, five different meat dishes can be ordered from the Grill (Tenderloin steak, Veal cutlets, T-Bone steak, Sirloin steak and Chicken), all served with grilled tomato and optional sauce to chose from a selection. All the meat is of excellent quality.
Other garnish is also available, as well as an extraordinary Salad buffet where you will combine and enjoy an absolutely delicious fresh offer as you like.

As for the smaller ones, special children sized portions are available in all dishes.
Different types of Sushi are available, such as the classic Nigiri, Hosomaki, and Uramaki. All of these can also be ordered as Take away in Box Menus of 10, 14, 20 or 80 pieces, depending how many and hungry you are.
All this is prepared by our chef, highly specialized in sushi. He will delight you with Wakame Seaweed Salad, Edamame Beans, Shirazi sushi, Hamachi, Ebi, Ama Ebi, Tobiko roe, Tofu, Tempura Ebi, and so on)





Drinks offered include local wine, selected for the season. In this way we always serve the best the Island has to offer.
Desserts and coffee will give the final touch to your fine dinner experience, that you certainly will be willing to repeat.

The restaurant is open for reservations at 17:00h, telephone 4501, and you will receive the Take away grill menu in reception upon arrival!

Monday, 12 December 2011

Thursday, 1 December 2011

Club La Santa Steak and Sushi UPDATE

Club La Santa Steak and Sushi in the Square is proving very popular and I keep having to try it out.....!